- Setyon Sacco FAQs
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About Us – FAQs
Setyon DT SACCO is a SASRA-licensed deposit-taking Sacco under the Kipchimchim Group of Companies, committed to promoting financial inclusion through affordable savings and credit solutions for individuals, groups, and businesses.
Our head office is in Brooke, Kericho County, with branches in other key locations to serve members closer to where they live and work. You can also access many of our services through mobile and digital channels.
Membership is open to individuals, chamas, self-help groups, SMEs, farmers, professionals, and salaried employees who meet our basic KYC requirements and agree to our by-laws and membership terms.
We combine competitive pricing with speed, transparency, and a strong focus on customer care. Our products are designed around real member needs quick access to credit, flexible repayment options, and practical savings plans that support growth.
Credit Products – FAQs
We provide a wide range of credit products including salary advances, emergency loans, long-term advances, business and working-capital loans, asset financing, school (shule) loans, boda boda loans, agribusiness loans and more—each tailored to specific member needs.
You need to be an active member of Setyon DT SACCO, maintain the required savings or share deposits, demonstrate ability to repay, and meet the specific product conditions such as guarantors or security where applicable.
Different products use different pricing models. During application, our credit officers clearly explain the applicable interest rate, how it is calculated, and the total cost of credit before you sign.
Saving Products – FAQs
We offer regular savings accounts, salary and business savings, fixed or target savings plans, and specialized products aligned to specific goals such as education, investment, or emergency cushions.
Yes, each product has its own minimum opening and monthly savings requirement, designed to remain affordable while helping you build a consistent saving habit. Our team will guide you on the option that best fits your income level.
Yes. Eligible savings and share deposits earn returns based on the Sacco’s performance and product type, which may be credited as interest or dividends at the end of the financial year, subject to board and AGM approval.
You can access your transactional savings through our branches and approved channels. Some targeted or fixed savings products may have lock-in periods or limited withdrawals to help you stay disciplined toward your goals.
Yes. We support convenient deposits through mobile money and other digital platforms, allowing you to top up your savings anytime, anywhere.
Contact Options – FAQs
You can reach us through our branches, official phone lines, email, and social media pages, or by filling in the contact/enquiry form on our website. Our team will respond within the shortest time possible.
Our branches operate during standard business hours on weekdays, with selected branches open on Saturdays for half-day service. Exact times are shared at the branch and on our digital platforms.
Yes. You can make inquiries, request product information, or follow up on applications via phone, email, WhatsApp, or the website contact form—without necessarily visiting the branch.
Members can raise complaints or compliments at the branch, through our customer care contacts, or via email. Each case is logged, investigated, and resolved in line with our service charter and regulatory standards.
You still have a question?
If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!
